Runs quiet, wish it had some other features
Virtualmedia
12/4/2019
Overall I like this microwave and it is much quieter than my previous GE microwave. I also bought this because I know Kitchen Aid makes a quality product.
My comparison below is with my old GE I replaced.
A couple basic features I wish it had are:
- 1 touch for cooking time. For example if you want to heat a cup of water for 2 mins you could press the 2 button and it know you want 2 mins time and starts - instead you have to hit 2-0-0 and then start. (4 touches verses 1 touch w/ my GE).
- The open/close button is very stiff, you really have to press hard to open the door
- Back lit control panel so you can see it in the dark.
For the above reasons, this is why I only gave it 4 stars overall.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Absolutely Horrendous
satish
12/2/2019
The worst purchase of my life. My brand new house came with brand new Kitchen Aid Microwave. I was very happy that it was kitchen aid because I heard good things about them. However I personally never owned anything kitchen aid. This microwave broke within 4 months. The time display is odd. It never really worked the way it should and broke anyways in the first month itself. Thank god I took the warranty and the extended warranty. The first time it broke, they supposedly replaced with one other brand new microwave. Now this microwave stood for one year almost exactly and then boom. Its gone. My old town home has a GE microwave and it is still working and its more than 10 yrs now. Touch wood. I am going to never buy kitchen aid again. Oh i forgot about the extended warranty. Apparently, extended warranty is also bad from kitchen aid. They don't repair or replace over the counter microwaves. WOW. What a clause. I mean then what is the point of extended warranty and its in the fine print obviously. So for all the folks who are thinking to buy Kitchen Aid stay away.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Odd Issues
Mryno
11/30/2019
The microwave works pretty well when it's working. We've noticed some weird behavior, though. After setting the time, within a month or so, it will be replaced by "00:00" and we'll have to settle time again. Seems like it happens after closing the door but only once within a month of setting it. It also comeson randomly when you close the door with no timer counting down. It will also freeze on a number counting down and just keep hearing. It's actually probably pretty dangerous. We just keep an eye on it. We've only had it a little over a year. Pretty disappointing considering the price and the brand. We love the rest of our KitchenAid appliances. This microwave is not great, though.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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I love KitchenAid appliances.
Poooey
11/25/2019
This microwave was purchased in 6/2018 when we had our house built. I have never had any issues or had to replace any KitchenAid appliances in my entire life until this microwave. Even though my one year warranty had expired, the company took care of me and delivered me a new one free of charge in an exceptional quick turn around.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Open button broke w/in 4 months display now broken
Derek idaho
11/25/2019
This was the second replacement for 2 prior broken kitchenaid microwaves. Now looking for replacement parts.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Defective out of the box
SK11
11/20/2019
I purchased this on 11-12. I am still waiting for them to schedule a replacement delivery because they don't service microwaves. I have called twice but still no date to replace as of 11-20
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Push button to open microwave broke into 3 pieces
Ashok
11/19/2019
Push button to open microwave broke into 3 pieces AND they dont sell that part so I have buy an entirely new microwave within 2 years and Im really upset about that!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Magnetron Failure at 5 years
Don53
11/19/2019
My 5-yr old microwave has been arcing intermittently lately and service guy said that the magnetron may be bad. Paid $500+ for the unit originally plus the trim kit. Service guy said not worth fixing. The replacement version is Model KMCS3022GSS and can find it for $400+ but that is just too much money for warming food.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Buyer Beware
MollyM
11/18/2019
We bought a new home 1 year ago and installed a Kitchenaid Appliance Package that included this Microwave. We are now on our 3rd microwave in under a year and I am calling again today to order yet another one. The push button opener after a month or two sticks and then stops opening. If I had another option I would not go through this again! On a positive note, the Warranty Department has been wonderful and quickly sent out a brand new one each time. In addition, our side by side Kitchenaid refrigerator, 6 burner gas range and dishwasher have all been great.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Kitchen Aid
Mtb19
11/11/2019
Kitchen Aid products are the best. Great product for the price.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Yep, it's a throwaway
JJ15
11/10/2019
Bought this microwave in November 2017 to replace another Kitchenaid microwave that stopped working after only five years. Several parts of the display stopped working a few weeks ago, and now it's making a very loud humming noise and won't heat, which almost certainly means the magnetron is bad (and can't be repaired cost-effectively). So this "replacement" outdid its predecessor and only lasted 2 years. No wonder the warranty is only 12 months long. They know it'll barely last any longer than that. I certainly regret purchasing this product, and after two garbage microwaves in a row that both cost over $500 I won't be purchasing any more Kitchenaid applicance.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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looks nice
stevemck
11/7/2019
Great looking unit works great wife loves it for now
Originally posted on Kitchenaid.com
Yes, I recommend this product
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review microwave
Mike41
10/31/2019
I am well pleased with this appliance at this time. I really like the capacity and ease of use so far.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Horrible
Rajendra
10/30/2019
Horrible, came apart in less than a year door latch stoped working and maufacturer does not make spare parts. Will never buy Kitchen Aid Microwave again.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Poor quality and durability, for the price!
Nettie N.
10/29/2019
Please don't waste your money upgrading to a product that will break in a year. We built and upgraded to kitchen aid appliances. It's been 14 months and the microwave is already bad. Called and they said it's out of 1 year Warrantee so the can't replace. Asked to buy a new one and add extended Warrantee to it and was told I can only get the one year free replacement Warrantee but can't extend. So they expect us to pay $609 for a product that will only last 1 year. What a reap off. now I'm worries about all the other appliances. Please don't wast your money, go with a better company.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Stylish and works great!
azdweller
10/28/2019
Have only had it for a few weeks but it is fine so far.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great fit in existing Kitchenaid built in.
BKTexas
10/23/2019
Purchased 30 days ago and performs above expectation.
Looks great and extremely quiet.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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LED on display panel burnt out after 15 months
Bill_G
10/5/2019
One of the diodes on the display panel of my KitchenAid Microwave failed after only 15 months of use. The microwave it replaced was 24 years old one and worked perfectly, but was dated so it was replaced as part of a complete kitchen remodel. This is the first diode that I have ever seen fail as far as I can recall.
Makes me concerned about the durability and reliability of the microwave and all the other KitchenAid appliances purchase for the remodel.
Very disappointing and hard to miss since the missing diode should be on for 9 out of 10 numbers on the clock/timer.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Heat food evenly and quickly
ellory
9/26/2019
I bought this to replace my KitchenAid Microwave oven that died after 15 years of service. All my appliances were KitchenAid and I like their performance and durability so I had to replace with a similar brand and utility. This microwave was powerful and was a direct replacement so it worked well. The only problem I have with it is the mechanical door opener which is hard to press and feels like cheap material. It was the same type of mechanism as my old microwave and I was hoping they would make a better mechanism. Otherwise, it's a great unit.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great product!
bwalthart
9/26/2019
This was significantly more expensive than other options we were looking at but we are very glad that we paid the extra money.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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So bad
KIN1989
9/24/2019
I bought it from best buy.I used a month button and those who can't see the numbers.Then it's just a year now, it's broken.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Easy to use
Gautam
9/24/2019
This is a very powerful microwave that is very easy to use .
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Nice and good size
mnaeger09
9/19/2019
I haven't installed this yet but am excited to. We are using it with it's trim kit to build into our cabinets.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Poor quality
Logan87
9/15/2019
Buttons started peeling within 30 days of using the microwave and KitchenAid said since we reported it after 30 days cosmetics aren't under warranty. Don't recommend buying!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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So far so good
Mwilliams1069
9/13/2019
Only 2 weeks in, but all seems simple and straight forward
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great quality!
Merg25
9/11/2019
We really love our new KitchenAid microwave! It has great features and is very quiet!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Just a bigger microwave
Geno65
9/6/2019
This unit replaced a 7 year old smaller built in microwave. This unit is the same as the older unit but only bigger, in fact the operation booklets are almost exactly the same. The trim kit for the this unit is made of plastic vs. the old unit which was made from chrome metal and looked substantially better!!.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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not sure yet
Bigjohn66
9/5/2019
I purchased a kitchen aid microwave exactly like this when my kitchen was remodeled two years ago. It stopped working and the company I purchased it from said there were no parts available. I purchased this one from Home Depot and purchased the 5 year warranty this time. The reason I went with this one is because I already had the trim kits and it fit in the custom cabinets.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Disappointed
LJS1
9/5/2019
Open door button hard to push, slides microwave back every time. Other buttons usually have to be tapped several times to engage. Going to contact store regarding return.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Perfect fit and function in every way possible!
DSchmitt
9/4/2019
After much searching for the right microwave this unit works great. There was no learning curve required and is so easy to use. Thanks KitchenAid!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Fool me twice...no chance!
Anne88
9/2/2019
We purchased this model in April 2017 along with a Kitchenaid wall oven and warming drawer with matching trim kits. By March 2018 the microwave was not working. The retailer put us in touch with the manufacturer and after a terrible and protracted process, the microwave was replaced by the manufacturer as it was still under the one-year warranty. Like other customers, we noticed the door stuck and the button had to be pushed multiple times. A couple of weeks ago, the unit stopped working. My husband called the Sears Home Appliance warranty service (as it was past-barely-the one-year manufacturer's warranty, but we thought it would be covered by our $49.99 per month policy, at least). The claim agent scheduled a service call. After 5 minutes in our home we were informed that because it is a countertop model, it would not be covered per our warranty. On top of that, Kitchenaid doesn't even repair these, and the service tech used the words "throw away model" just as I've seen in other reviews. At $489 plus tax (and another $125 for the trim kit), I'd expect more. When I called Kitchenaid they said "sorry" not under warranty. Two microwaves in just over two years?? Meanwhile, I'm trying to get the $75 "diagnostic" fee back from Sears (who could have looked up model and informed us it wasn't covered during the initial phone call), I am in search of another microwave to fit into the space and coordinate with the other two ovens. Given the number of almost identical reviews of this model (lasting one year or less and not repairable), door sticking, etc., I'm beginning to think this model is a lemon! I only wish I'd known that two years ago....And for anyone considering buying a Sears Home Warranty...don't! Their policy is garbage. I will be cancelling it after the third bad experience. They expect homeowners to wait 30 days for parts. Who can wait that long for their only refrigerator or washer to be repaired?
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Style
SandiW
8/29/2019
Nice replacement unit. Built in worked out great for us
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Don't do it!
Margaret1
8/27/2019
I bought 5 KitchenAid appliances for our newly built home 1 year and 9 months ago. Three of the five have already needed repairs. The "countertop" microwave, (that I paid a large amount for, for which I purchased a trim kit and had my cabinet maker build to KitchenAid specs) has slowly lost ability to use the touch screen and this morning ceased to work altogether! I have contacted KitchenAid and was told that since it is a countertop model, they do not have parts available to perform a repair and that they can do nothing else for me (Except pay for the repair my fridge needs, which a repairman warned me against because it will only cause more problems).
Meaning, that the only thing I can do now is throw out my microwave (that is less than two years old, that I built an entire cabinet around) and buy a new one.
Not pleased with KitchenAid and how they stand behind their products.
Not pleased.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Great microwave
WKhan
8/22/2019
Replaced the kitchenAid from 2007. That model lasted 12 years. So we decided to go KitchenAid again. Hoping it will last another 12 years. One thing that bothers me is they only provide 12 months warranty and sell you extended warranty when you register the product.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Microwave hard to open!
Dtheriot
8/14/2019
Everything this microwave offers is great, except the button to open the door. I'm told that's the way China does it. It is very hard to open. You have to push it extremely hard in s number of places before it will open. We had the convection/microwave before this one and it was simple to open. However, the convection microwave died in under 3 years.... never could make the convection feature work. Overall, kitchenaid has terrible customer service.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Looks great
New gear.
8/13/2019
Easy to use but the button to open the door is very difficult to push.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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super fast
hawkfan20
8/8/2019
nice and quiet. my kids love the under counter location
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Best microwave ever!
Lk Gros
8/8/2019
My microwave went out so I chose KitchenAid brand to match all my other appliances. Best decision I could have made.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Efficient and Nice Quality
Netja
8/2/2019
I recently updated all our appliances and had experienced two GE Profile microwave lemons. I switched to this KitchenAid and am very happy we did so far. The quality is much better and it works great. The trim kit does not match the microwave though, however it does match the print guard stainless of our new KitchenAid fridge so it works for us.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Good, standard features. Heats food quickly.
Sonny 2
8/1/2019
Heats quickly& gets VERY HOT. I find that only 70-80% power level is all that is needed. Have the 2.2 Cub. ft. model, which I recommend for being able to heat larger portions.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Button broken
Mwh146
7/31/2019
Button you press to open microwave stopped working. Contacted customer service. They said another department needs to handle it because it's a countertop microwave. It's a $500 microwave that's less then two months old. I am still waiting for someone to follow up with me.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Right size
rheur
7/30/2019
It is a good microwave, not great, but was the right size as I was limited due to it being built into the wall. Wish that it had the express timing so when you pushed '1', it would warm for a minute
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Excelent Replacement
Delaware
7/25/2019
Our old Microwave burned out. This one fit perfectly and was easy to install and is a lot quitter than our old one.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Works great for about 1 year
kmanHI
7/18/2019
My parents have this microwave in their house. It is BEAUTIFUL and has all of the features you could ever want. It works awesomely for about 1 year and then it just dies and quits. They are now on their 3rd one!!!!! It's unbelievable that for the price and brand name, that they just are not reliable and the quality is completely lackluster to say the best. It's too bad as it looks like a great product...just doesn't last at all. AT ALL!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Short Life
marty21
6/23/2019
in late summer 2011, I purchased all Kitchenaid appliances- a commercial style range, dishwasher, refrigerator and microwave for my new kitchen. The microwave stopped working May 2015.and I purchased same Microwave to match the trim. Microwave #2 is now in need of replacement. This is not an appliance that's used daily. It appears that the life expectancy of this microwave is about 4 yrs. I will not be purchasing another Kitchenaid Microwave. it is too expensive for the quality of the product..
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great features and love the stainless steel look
Gabriel94
6/14/2019
I bought this about month ago to replace my old microwave and I love the amount of space inside and the features... And the stainless steel look goes great with the refrigerator that I recently replaced too.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great Microwave
melgreen11
6/6/2019
This microwave is much larger than any microwave we have ever had. It was easy to install and it looks great. We put it with a trim kit above our KitchenAid wall oven. The door button is a little hard to push, but we have gotten use to it. It cooks great.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Only last 1.5 years
Lori_WA
6/6/2019
Had microwave for year and a half. Now it makes very loud sound when on (deafening). Called Kitchenaid and they said too bad you have to buy a new one. Very discouraging as we have all Kitchenaid appliances. Was not expecting that response from this company. Then they pushed me to buy extended service contract for new microwave.
Originally posted on Kitchenaid.com
No, I do not recommend this product
Nice microwave
Leeroy044
5/23/2019
Works well, I like the push to add 30 sec button..
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Wonderful addition to my kitchen
Legs
5/1/2019
Love this microwave! Chose to use the kit that makes it look built in above my Kitchenaid 30" oven.....it is the perfect height for ease of use. Fast and easy to use.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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